Refund and Returns Policy

Effective Date: January 2, 2025

At Pulsex.site, we are committed to providing high-quality products and ensuring customer satisfaction. Our Refund and Returns Policy explains how we handle returns, exchanges, and refunds for items purchased from our website. By making a purchase on Pulsex.site, you agree to the terms set forth in this policy.

1. General Terms

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a return and refund process that is simple and straightforward. Returns and refunds are subject to the following terms and conditions:

  • Eligibility for Returns:
    Items can be returned within 30 days of purchase. Returns are only accepted if the product is unused, in its original condition, and in the original packaging.

  • Non-Returnable Items:
    Some products, such as gift cards, downloadable software, and customized or personalized items, are not eligible for returns or refunds.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us:
    Send an email to info@pulsex.site or call our customer service at (518) 462-0712 within 30 days of receiving your order.

  2. Return Authorization:
    Once we receive your request, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.

  3. Package the Item:
    Carefully pack the item in its original packaging to prevent damage during return shipping. Please include the RA number and a copy of your receipt or order confirmation.

  4. Ship the Item Back:
    Return the item using a trackable shipping method. You will be responsible for the cost of return shipping unless the item was defective or there was an error in fulfillment.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If the item is eligible for a refund, we will process the refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

  • Partial Refunds:
    If the returned item shows signs of use or damage, we reserve the right to issue a partial refund or refuse the return.

  • Shipping Costs:
    Shipping fees are non-refundable unless the return is due to an error on our part or a defective product. If you are returning an item for a refund, the cost of return shipping is your responsibility.

4. Exchanges

If you received a damaged or incorrect item, we offer exchanges. Please contact our customer service team to arrange for a replacement. You may be required to return the original item before a replacement is shipped.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will issue a full refund or send a replacement item, depending on your preference and the nature of the defect.

6. Cancellations

If you wish to cancel your order, please contact us within 24 hours of placing the order. Once an order has been processed or shipped, we may not be able to cancel it.

7. Policy Changes

We reserve the right to amend or update this Refund and Returns Policy at any time. Any changes will be reflected on this page with the updated effective date. We encourage you to review this policy regularly for the most up-to-date information.

8. Contact Us

If you have any questions regarding our Refund and Returns Policy or need assistance with a return, please contact us: