Sales Policy
Effective Date: January 2, 2025
At Pulsex.site, we are dedicated to offering high-quality products and excellent customer service. Our Sales Policy outlines the terms and conditions for purchasing products from our website. Please read the following policy carefully to understand how we handle orders, payments, and customer service interactions. By placing an order on our site, you agree to comply with the terms outlined in this policy.
1. Introduction to Sales Policy
This policy applies to all purchases made through Pulsex.site, covering everything from the order process to payment, delivery, and customer service. We want you to have a positive shopping experience and provide transparency regarding all aspects of your order.
2. Placing an Order
Order Process:
To place an order, simply browse through our product catalog, add items to your cart, and proceed to checkout. Once you have entered your payment details, you will receive an order confirmation email containing the details of your purchase.
Product Availability:
All products listed on Pulsex.site are subject to availability. In case an item is out of stock or unavailable after your order, you will be notified, and your order will be adjusted accordingly. You may be offered a refund or the option to choose a different product.
Order Confirmation:
Upon completing your purchase, you will receive an email confirming your order. This confirmation email is not an acceptance of your order but an acknowledgment that your order request has been received. The acceptance of your order will occur when the product is shipped.
Pricing:
Prices on Pulsex.site are displayed in USD (United States Dollar). We strive to provide accurate pricing, but in case of any discrepancies or errors, we reserve the right to adjust the price of products before confirming the order.
3. Payment Methods
We offer a variety of secure payment methods for your convenience, including:
Credit and Debit Cards:
We accept Visa, MasterCard, American Express, and Discover cards. All payments are processed securely.
PayPal:
You can also use PayPal to complete your purchase, which provides an added layer of security for your transaction.
Other Payment Methods:
We may offer additional payment options based on your location and preferences. Please check our website for more information on supported payment methods.
Your payment information will be securely processed through encrypted channels, and we do not store your payment details once the transaction is completed.
4. Order Fulfillment and Shipping
Processing Time:
Once your order has been confirmed, it will typically be processed within 1-2 business days. You will receive an email notification once your order has been shipped.
Shipping Methods:
We offer a variety of shipping methods based on your location, including standard shipping, expedited shipping, and international shipping. The shipping cost will be calculated at checkout, and you will be provided with an estimated delivery time.
Shipping Costs:
Shipping fees depend on your location and the shipping method you select. We offer free standard shipping for orders over a certain amount, which will be clearly displayed during checkout.
Shipping Restrictions:
Currently, we offer shipping to most locations within the United States and select international destinations. If we cannot ship to your location, you will be notified, and your order will be canceled.
Delivery Times:
Estimated delivery times vary depending on your location and shipping method. Please note that these are estimates, and actual delivery times may differ due to unforeseen circumstances or carrier delays.
Tracking Your Order:
Once your order has shipped, you will receive a tracking number to monitor the progress of your package.
5. Returns and Exchanges
If you are not fully satisfied with your purchase, we offer a 30-day return and exchange policy for eligible products.
Return Eligibility:
Products must be unused, undamaged, and in their original packaging to be eligible for a return or exchange. You will need to contact our customer service team to initiate the return process.
Return Process:
Please reach out to info@pulsex.site or call (518) 462-0712 to request a Return Authorization (RA) number and instructions on how to return your item. The item must be shipped back using a trackable shipping method.
Refunds:
Once we receive your returned item, we will process your refund to the original payment method. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Exchanges:
If you wish to exchange a product, please contact us within 30 days of receiving your order. We will assist you in exchanging the item for a different size, color, or model, based on availability.
6. Cancellations
You may cancel your order within 24 hours of placing it. Once an order has been processed or shipped, it cannot be canceled. If you need to cancel an order, please contact us as soon as possible via email or phone.
7. Customer Support
At Pulsex.site, we are dedicated to providing excellent customer service. If you have any questions, concerns, or need assistance with an order, please contact us using the information below:
Phone: (518) 462-0712
Email: info@pulsex.site
Website: pulsex.site
8. Fraud Prevention and Security
To ensure the security of our customers, we may perform verification checks on all orders, particularly for high-value or suspicious transactions. If we detect any irregularities, we may contact you for additional information before processing the order.
9. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the purchase or use of products purchased from Pulsex.site. Our liability is limited to the total value of the order.
10. Changes to Sales Policy
We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. We recommend reviewing this policy periodically to stay informed about our practices.